Once the product is signed for, no returns or refunds are allowed. Please carefully confirm product details before purchase, as we do not offer a 7-day no-reason return policy.

If there is a quality issue with the product, please contact us. To initiate a return, you must contact our customer service team for authorization before sending the item back.

Include the following information to have your return processed as quickly as possible:

• Your original order number
• The condition of your item (we may ask for photos)
• The number of parcels that you would like to return
• The reason for your return

Contact our customer service team at support.me@igulu.com to organize return shipping and refunds.